Job Description

Job Posting Title - Mail Room Assistant/Clerk I
Location : Coppell TX

Job Description Summary
The Document Service Associate ll facilitates effective and efficient document servicing operations by supporting multiple workflows, processing outbound mail and opening, sorting, scanning and distributing received insurance-related mail.

Job Description
Key Responsibilities

• Enables achievement of service level agreements by processing inbound and outbound mail quickly
• Develops and enhances document servicing skills and knowledge by participating in cross-training
• Manages time-sensitive, complex or critical documents
• Facilitates preparation of incoming insurance-related mail by opening envelopes with industrial equipment, manually removing envelope contents and sorting documentation for scanning
• Processes high volume of received documentation by reviewing and sorting individual documents, adding separator sheets and utilizing scanning equipment to capture mailed documentation within internal systems
• Manages outgoing documentation by processing high-volume of metered mail, preparing overnight packages, ensuring application of correct postage and updating records
• Contributes to success of document servicing operations by assisting with quality checks, resolving minor processing issues and providing advice and guidance to peers

Education

• High School Diploma or GED (Preferred)

Experience

• 0-2 years experience (Preferred)

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

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