Job Description

Sales Associates are responsible for achieving daily sales goals while providing exceptional customer service. Sales Associates assist our guests with gifts and purchases at the Met Opera Shop, online, or via our special order service. They are thoughtful, engaging, knowledgeable and energetic. In addition, to superior selling and exceptional customer service skills, the Associate is an ambassador for the Metropolitan Opera and as such, creates a lasting and memorable impression of the opera house.

Primary Responsibilities

• Ability to sell across a variety of product categories 

• • Understand and execute on up-selling and cross-selling 

• • Ability to cultivate high-end customers and patrons, creating sales and membership opportunities 

• Provide excellent, engaging and thoughtful customer service 

• Maintain a thorough knowledge of Met Shop products and promotions

• Stay informed of merchandise campaigns, promotions and store activities

• Actively work to maintain visual displays including accurate signs, price tags, and collections 

• • Restock and replenish the selling floor 

• • Keep the selling area, registers and stock area clean and well maintained 

• Ring on the register, report and handle all required transactions, issue receipts and pack merchandise in the proper manner 

• Stay current with Met Opera productions 

• Adhere to all policies and programs contained in the Employee Handbook 

• • Stay informed of store standards, practices and routines and work accordingly 

• • Answer phones courteously and promptly 

• As assigned assist in the training of new sales associates 

• Communicate effectively with customers and co-workers 

• Must fulfill scheduled obligations or find a replacement in a timely manner (subject to the approval of the store manager)

• Perform other retail associate duties as directed including but not limited to: 

• • Assisting with product or purchasing related administrative tasks on an as-needed basis in the merchandising office 

• • Data entry on an as-needed basis

• • Receiving merchandise

• • Prepare orders for shipment 

• • Performing cycle counts

• • Other activities needed to operate the store and web business 

Skills and Qualifications

• Excellent selling skills 

• Strong math skills – with a knowledge of retail math desired 

• A love of the opera and a strong knowledge of opera composers, performers, works and recordings 

• Friendly, outgoing, professional personality 

• Prior experience in retail (music, luxury preferred) 

• Excellent customer service skills 

• Excellent communication skills 

• Excellent written skills 

Physical Demands

• Selling floor work environment. 

• Ability to work flexible hours. 

• Ability to lift up to 50 lbs.

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