IT Service Desk Analyst I Job at Audubon Companies, West, TX

  • Audubon Companies
  • West, TX

Job Description

:

Audubon is currently seeking a Help Desk / Service Desk Analyst to join our Team in our Houston, TX office. The Help Desk / Service Desk Analyst will support over the phone, through remote management tools, and directly to end users. The ideal candidate is a team player with excellent interpersonal skills who is willing to assist in all areas.

PRIMARY RESPONSIBILITIES

  • Provide direct, telephone, and remote desktop support to internal company computer users courteously and professionally, following established procedures
  • Installation, maintenance, and support of computer systems to ensure maximum uptime and optimal refresh intervals
  • Capture and deploy system images
  • Set up and maintenance of Active Directory accounts
  • Record all support activities in the Service Desk ticketing system to ensure complete capturing of actions and results
  • Understand and comply with all applicable Service Level Agreements, policies, and procedures
  • Monitor all available ticket entry points to ensure tickets are being addressed efficiently
  • Integrate with 3rd party deployment and support providers as required
  • Complete other duties as assigned

EXPERIENCE AND SKILLS REQUIREMENTS

  • Bachelor's degree preferred but not required.
  • Requires 2+ years of help desk technician experience.
  • The minimum experience for this position is 1 year of relevant experience in a Service Desk environment.
  • Experience with Active Directory account creation & password resets.
  • Experience supporting and setting up iPads and smartphones.
  • Experience using ticketing software.
  • Proven track record of maintaining an 85-95% first call resolution rate.

No Recruiters, please!

Equal Opportunity Employer/Veterans/Disabled

Job Tags

Full time, Work at office, Remote work

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