Chief Leadership Officer Job at Chick-fil-A, Raleigh, NC

  • Chick-fil-A
  • Raleigh, NC

Job Description

Chief Leadership Officer

Role Purpose

The Chief Leadership Officer (CLO) exists to develop strong leaders, ensure operational excellence, and steward the

business well. This role leads with a servant’s heart and an operator’s mindset—driving people development, food

safety, operational consistency, and financial performance while supporting business growth and long-term success.

Primary Responsibilities

• Leadership & Culture: Develop, coach, and retain leaders who live out Chick-fil-A’s Core Values while modeling

servant leadership.

• Operational Excellence: Ensure consistent execution of Chick-fil-A systems, standards, and brand expectations

across all dayparts.

• Food Safety: Champion food safety as a non-negotiable priority and hold leaders accountable to training,

certification, and compliance.

• Financial Stewardship: Lead with strong understanding of profit and loss, labor management, food cost, and

controllable expenses.

• Systems & Development: Develop and refine systems that improve consistency, efficiency, and scalability.

• Business Growth: Support sustainable growth by strengthening leadership capability, systems, and performance.

• Leadership Alignment: Align leadership execution with ownership vision through clear communication,

accountability, and follow-through.

Measures of Success

• Confident, values-driven leaders who own people and results

• Consistent food safety and operational excellence

• Strong financial performance and stewardship

• Scalable systems that support growth

• Engaged team members and a remarkable guest experience

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Job Tags

Full time, Live out

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