Job Description

For more than 125 years, The Johns Hopkins Hospital has been a leader in the diagnosis and treatment of disease. Above all, we aim to provide the highest-quality health care and service to all our patients.

Our patients come from all over the world — and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians, nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth. Make it happen at Hopkins.

What awaits you:

• Passionate leadership team dedicated to continuous improvement
• Medical, Dental, and Vision Insurance
• Retirement Savings Plan w/employer contribution
• Generous Paid Time off & Paid holidays
• Employee and Dependent Tuition assistance benefits
• Health and wellness programs and MORE!

As the Assistant Director of Patient Services, you will:

• Plan, administer and direct all patient meal services operations while prioritizing customer satisfaction
• Develop and manage an electronic menu system
• Establish and maintain effective working relationships with other departments to provide a unified food service experience for patients, residents, visitors and employees
• Enforce quality control standards and conducts quality assurance monitoring for patient food items including temperature, food handling, quality, taste and presentation
• Responsible for all staffing operations including developing schedules and assignments, monitoring employee performance, staff training, and performance improvement plances
• Directly responsible for supervising patient services managers
• Responsible for adhering to sanitation requirements

What you'll bring:

• Bachelors Degree in related field
• 5+ years previous management experience in large-scale/ high-volume food service operation
• Serv-Safe Certification preferred
• Working knowledge of 3rd party patient satisfaction companies

Salary Range: Minimum 38.44/hour - Maximum 67.27/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

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